Register your return
Read our return and replace policy here >>
You have 30 days to return your order after delivery. We only accept returns for products that are unused and in their original packaging. Please note that professional products cannot be returned due to sanitary reasons
- Register your return by logging in to your customer account using the email you used to place the order.
- Find your order and make a return request.
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Follow the instructions sent by email.
START YOUR RETURN >>
Return options:
* For returns within the EU and Norway, as well as returns of higher value: You can purchase your shipping label from Twinkles for $5 / €4,9. (This is the most cost-effective and traceable option for EU)
* For returns outside the EU (e.g., US, UK, Switzerland, and other countries): You will need to arrange your return shipping using the best available local option, such as your regular mail service. We will send instructions once your return is registered.
UK - instructions in PDF >>
US - instructions in PDF >>
WORLD - instructions in PDF >>